A slot that is kept, a message before arrival
When you book, you choose a half-day: morning or afternoon. On the day, the technician sends you a message before setting off to you, so you don't spend hours listening out for the doorbell. If something unexpected holds them up, you are told straight away, not once the slot has passed. For a shop, we can agree on a visit before opening time or during a quiet period so your customers are not disturbed.
Protection before the first tool comes out
Before taking anything apart, the technician puts on shoe covers and spreads a dust sheet under the indoor unit. Cleaning the coil produces dirty water: it ends up in the sheet and in a container brought for the purpose, not on your wooden floor, your sofa or your shelves. Nearby furniture is moved with your agreement, then put back in place.
Before disinfecting, the technician asks whether children, a vulnerable person or pets use the room, and chooses the product accordingly. They then air the room and tell you how long to wait before switching the unit back on. In premises open to the public, these precautions are organised so that business can resume as quickly as possible.
A tidy space left behind
When the job is done, the work area is wiped down, waste is taken away and the unit's covers are refitted with care. On a balcony or terrace, the leaves and debris cleared from around the outdoor unit don't stay behind. The aim is simple: no trace of the visit, apart from a cleaner unit.
Explanations without jargon
Before leaving, the technician shows you what has been done, with photos, and answers your questions in plain language. If they have spotted something to keep an eye on, they tell you clearly what it means and whether it needs action now or can wait. No repair is carried out without your written approval of a quote. Everything discussed is recorded in the digital maintenance log sent after the visit.
The same care everywhere
A Paris flat, a house in the outer suburbs, a shop, offices or the common areas of a residential block: the method stays the same. A home visit is described step by step on the servicing for households page; for business premises, see the servicing for companies page. A question before booking? Write to us via the contact page.