An air conditioner is about more than one visit a year. Between services it gathers dirt, it ages, and the regulations set deadlines. Active vigilance is our way of not leaving you alone with all of that: we keep your unit in mind, and we are the ones who get back in touch at the right time.
A record for every unit
From the very first visit, each indoor and outdoor unit gets its own record: make and model, refrigerant used (usually R-32 or R-410A), location, year of installation where known, and any access details. The wall unit in the living room and the floor console in the bedroom are never mixed up. Thanks to this record, the technician knows before even ringing the bell what equipment to expect and what was done last time.
A digital maintenance log after every visit
At the end of each visit, you receive the updated maintenance log for your unit by email: date of the visit, work carried out, the technician's observations, and before-and-after cleaning photos. The log grows from one year to the next. In seconds you can find when the filters were last cleaned, or the note about a slightly slow condensate drain. For a landlord, it proves the servicing was done; for a shop manager, it sits alongside the premises' other paperwork. Everything included in a visit is set out on the servicing and cleaning page.
We get in touch before the season
In spring, before the first hot spell, and again in autumn if your unit also provides heating, we contact you to offer a slot. You don't have to remember: the service is planned calmly, before diaries fill up and units run flat out. You remain free to accept, move or decline it. If you would rather choose yourself, online booking stays open all year.
Leak check deadlines, handled in advance
Depending on the amount of refrigerant in the circuit, expressed in tonnes of CO2 equivalent, the European F-Gas Regulation (EU) 2024/573 requires a periodic leak check. We know the charge of every unit we follow and the date of its last check, so we contact you before the deadline to make sure the check is carried out on time and recorded in the log. This is especially useful for residential blocks and business premises, which often have several systems on different schedules.
If it breaks down, you come first
An air conditioner that stops on the hottest day of the year gives no notice. Customers whose units we follow go to the top of the list for repairs. The technician arrives already knowing the system's history, which saves valuable time on diagnosis. As with any job, no repair is carried out without your written approval of a quote.