Last updated: November 2026.
This English version is provided for information only; in the event of any discrepancy, the French version prevails.
This page has two parts. The first sets out the rules governing our services, whether you are a private customer or a business. The second explains how we use and protect the information you entrust to us.
Part I — Terms and conditions of sale
Article 1 — The service provider
ClimatisateurPro is a brand operated by BTPNE, a French simplified joint-stock company (SAS) with share capital of €5,000, registered with the Créteil Trade and Companies Register under number 853 011 286 (SIRET 853 011 286 00012, intra-EU VAT number FR46853011286), whose registered office is at 8 bis rue de la Côte d'Or, 94500 Champigny-sur-Marne, France.
For any question: +33 9 83 30 98 07 (Monday to Friday 8 am – 7 pm, Saturday 9 am – 1 pm) or contact@climatisateurpro.com.
Article 2 — Purpose and customers concerned
These terms govern the sale of the services offered on the website www.climatisateurpro.com or directly through our team: air conditioner servicing and cleaning, disinfection, installation, repair and advice, for equipment located in the Île-de-France region.
They apply to private customers (consumers within the meaning of the French Consumer Code) and to business customers (shops, offices, residential buildings, commercial premises). Where a rule applies to only one of these categories, the article says so.
Any online booking or acceptance of a quote constitutes acceptance of the terms in force on the date of the order. Where a signed quote contains specific conditions, those conditions prevail over these terms on the points they cover.
Article 3 — Our services
3.1 Fixed-price servicing, booked online. Routine servicing of an air conditioner is ordered directly on the booking page. It includes: cleaning the filters, cleaning and disinfecting the indoor coil and the fan, checking and cleaning the condensate tray and drain, cleaning the outdoor unit, operating checks (temperatures, current, visual leak check), advice on settings and updating the appliance's digital maintenance log.
3.2 Services on quotation. Air conditioner installation, repairs, advice and maintenance contracts for businesses are subject to a free quote, sent within 48 working hours after the discussion or any necessary technical visit. The quote specifies the work, any equipment supplied, the price including VAT, the payment terms and its period of validity. It only becomes a firm order once dated and signed by the customer.
For repairs, the technician first carries out a diagnosis. No repair is undertaken without your written agreement to a quote.
Article 4 — Prices
The fixed servicing price is charged as follows, including VAT:
| Configuration | Price incl. VAT |
|---|---|
| 1 indoor unit + 1 outdoor unit | €130 |
| Each additional indoor unit | + €40 |
| Each additional outdoor unit | + €70 |
These prices include VAT at 10%, which applies to maintenance work carried out in a home completed more than two years ago; the private customer confirms that this condition is met and may be asked to provide the certificate required under tax rules. For business premises or a home completed less than two years ago, VAT at 20% applies and the price including VAT is recalculated accordingly before booking or on the invoice.
Travel is included everywhere in Île-de-France: Paris (75), Seine-et-Marne (77), Yvelines (78), Essonne (91), Hauts-de-Seine (92), Seine-Saint-Denis (93), Val-de-Marne (94) and Val-d'Oise (95).
Payment on site incurs no fees. Online card payment incurs bank charges of 3.5% of the amount including VAT, passed on at cost and shown before you confirm payment.
Prices for services on quotation are those stated on the accepted quote.
Article 5 — Booking a service visit
To book, the customer enters the number of indoor and outdoor units, the address of the visit and their contact details, and chooses a time slot (morning or afternoon) from the available options. The total price is displayed before anything is confirmed.
The booking is confirmed by a summary e-mail. The customer is responsible for the accuracy of the information entered. If the number or type of appliances found on site differs from the booking, the technician explains this to you before starting, and the price is adjusted according to the table in Article 4, only with your agreement.
Article 6 — Payment
When booking, the customer chooses:
- payment on site, on the day of the visit, in cash or by bank transfer, free of charge;
- online payment by bank card, on the secure Stripe Checkout payment page, with the 3.5% charge referred to in Article 4.
Your card details are entered and processed exclusively by Stripe; ClimatisateurPro never has access to them. An invoice is sent after each visit.
For services on quotation, the payment schedule (and any deposit) is set out in the quote.
Business customers: invoices are payable by the due date shown. Any late payment automatically incurs penalties at three times the French statutory interest rate, together with the fixed €40 debt-recovery fee provided for by Article L441-10 of the French Commercial Code.
Article 7 — Rescheduling and cancelling an appointment
You may reschedule or cancel your appointment free of charge up to 24 hours before the booked slot, by phone or e-mail. If you paid online, cancellation within this period gives rise to a full refund, bank charges included, to the card used.
After that point, please let us know as soon as possible: we will find a new slot with you. These rules apply without prejudice to the right of withdrawal set out in Article 8.
If we ourselves need to move an appointment (a technician being unavailable, bad weather preventing access to an outdoor unit), we will let you know as early as possible and offer another date; you remain free to cancel at no cost and be refunded.
Article 8 — Right of withdrawal (private customers)
8.1 Period. A consumer who concludes a distance contract (online booking, quote accepted by e-mail) or an off-premises contract (quote signed at home) has 14 days from the conclusion of the contract to withdraw, without giving reasons or paying any penalty (Articles L221-18 et seq. of the French Consumer Code).
8.2 How to withdraw. Simply send a clear statement to contact@climatisateurpro.com or by post to our registered office, for example using the model form in the appendix. Any sums paid are refunded no later than 14 days after receipt of the statement, using the same means of payment.
8.3 Work before the end of the period. If you want us to carry out the work before the 14 days have elapsed, you must expressly request it (in writing, when booking online or by e-mail). In that case:
- if you withdraw after the work has begun, you owe us an amount proportionate to what has been done up to the time you notify us of your decision (Article L221-25);
- if the work has been fully performed before the end of the period, at your express request and after you have acknowledged that you lose your right of withdrawal, you waive that right and can no longer exercise it (Article L221-28, 1°).
Nor does the right of withdrawal apply to urgent maintenance or repair work to be carried out at your home which you have expressly requested, limited to the parts and work strictly necessary to deal with the emergency (Article L221-28, 8°).
8.4 Businesses. The right of withdrawal is reserved for consumers. However, it also benefits a business employing no more than five people that concludes an off-premises contract falling outside the scope of its main activity (Article L221-3).
Article 9 — Carrying out the work
Our technicians hold the certificate of competence for handling refrigerant fluids, and the company holds the required certificate of capability. Work is carried out in accordance with the European F-Gas Regulation (EU) 2024/573; any operation involving the refrigerant is recorded on an intervention sheet.
The technician lets you know before arriving. On site, they protect the premises, work cleanly and explain what they have done. After each visit, the appliance's digital maintenance log (date, work carried out, observations, photos) is sent to you.
The customer provides free and safe access to the indoor and outdoor units. Unless otherwise stated in the quote, means of access at height (aerial platform, scaffolding) are not included. Any necessary permissions (building management, landlord, access to common areas or the roof) are the customer's responsibility.
The technician may suspend the work if there is a risk to people or if the installation is clearly non-compliant; they will then explain the reason and the possible next steps.
Article 10 — Guarantees
Equipment sold and installed by ClimatisateurPro benefits, for consumers, from the legal guarantee of conformity for two years from delivery (Articles L217-3 et seq. of the French Consumer Code) and from the guarantee against hidden defects within two years of their discovery (Articles 1641 et seq. of the French Civil Code). These legal guarantees apply independently of any commercial guarantee from the manufacturer.
Servicing and repair work is carried out in accordance with good professional practice. If a defect attributable to our work is found, please tell us: we will look into it and, where appropriate, put it right free of charge.
Article 11 — Liability
ClimatisateurPro is responsible for the proper performance of the services ordered. It cannot be held liable where the damage results from use of the appliance contrary to the manufacturer's recommendations, work by a third party, a lack of maintenance attributable to the customer, inaccurate information provided when ordering, or an event of force majeure.
Towards business customers, ClimatisateurPro's liability is limited to direct and foreseeable damage resulting from a proven failure.
The information published on the website is given for guidance only; only a confirmed booking or a signed quote is contractually binding.
Article 12 — Complaints and consumer mediation
Any complaint should first be sent to contact@climatisateurpro.com or by post to our registered office. We undertake to respond and to seek an amicable solution.
If no agreement is reached, consumers may refer the matter free of charge to a consumer mediator, in accordance with Articles L611-1 et seq. of the French Consumer Code. The details of the competent mediator are available on request.
Article 13 — Governing law and disputes
These terms are governed by French law. Failing an amicable settlement, the dispute will be brought before the competent French courts; consumers may refer the matter to the court of their place of residence. For business customers, jurisdiction lies with the courts having authority over BTPNE's registered office.
Article 14 — Use of the website
The website is free to access. Each user undertakes to enter accurate information and not to disrupt its operation. The texts, photographs, logo and graphic elements are protected by intellectual property law and may not be reproduced without written permission. We do what is necessary to keep the website available, without being able to guarantee uninterrupted access.
Part II — Privacy policy
Article 15 — Data controller
Your data is processed by BTPNE (ClimatisateurPro brand), 8 bis rue de la Côte d'Or, 94500 Champigny-sur-Marne, France. For any question about your data: contact@climatisateurpro.com.
Article 16 — The data we collect
- Through the contact form: surname, first name, e-mail address, telephone number, subject of the request and content of your message.
- Through booking: surname, first name, contact details, address of the visit and access conditions, number and type of units, chosen slot, selected payment method.
- During the visit: information about your appliances (type, refrigerant, observations, work carried out, visit dates) and photos of the equipment, gathered in the digital maintenance log.
- During online payment: card details are collected directly by Stripe; we only receive confirmation of the payment and its references.
- While browsing: technical connection data (IP address, server logs) and, with your consent, visitor statistics.
Article 17 — Why, and on what legal basis
| Purpose | Legal basis |
|---|---|
| Replying to your messages and preparing your quotes | Pre-contractual steps taken at your request |
| Managing bookings, visits, payments and the maintenance log | Performance of the contract |
| Providing active vigilance: contacting you again before the season and before a leak check falls due | Legitimate interest in following up the appliances we service (you may object at any time) |
| Issuing and keeping invoices and refrigerant intervention sheets | Legal obligations |
| Measuring website traffic | Your consent |
Article 18 — Retention periods
- Contact or quote request not followed up: 3 years from the last exchange.
- Customer data, maintenance log and active vigilance follow-up: for the whole business relationship, then 3 years after the last visit.
- Invoices and accounting records: 10 years.
- Refrigerant intervention sheets: the period required by the applicable regulations.
- Audience measurement cookies: 13 months at most.
Article 19 — Recipients
Your data can only be accessed by those at ClimatisateurPro who need it (technicians, scheduling, accounts) and by our processors, within the limits of their task:
- Brevo: sending confirmation, follow-up and active vigilance e-mails;
- Stripe: processing online payments;
- Hetzner Online GmbH: hosting the website;
- Google: audience measurement, if you agree to it.
Some of these providers may process data outside the European Union; such transfers rely on the safeguards provided for by the GDPR (adequacy decision or the European Commission's standard contractual clauses). Your data is never sold, rented out or passed on for marketing purposes.
Article 20 — Your rights
Under the General Data Protection Regulation (GDPR) and the French Data Protection Act ("Informatique et Libertés"), you may access your data, have it corrected or erased, request restriction of its processing or its portability, object to its processing, withdraw your consent at any time and set instructions regarding what happens to it after your death.
Write to us at contact@climatisateurpro.com; we reply within one month. If there is reasonable doubt about your identity, we may ask for proof. If you believe your rights have not been respected, you may lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).
Article 21 — Cookies
The website uses cookies that are strictly necessary for it to work (security, remembering your language, completing a booking and payment), which do not require your consent. Google Analytics audience measurement cookies are only set with your consent; they tell us which pages are viewed so that we can improve the website. We use no advertising cookies. You can refuse or delete these cookies at any time in your browser settings, without affecting your access to the website.
Appendix — Model withdrawal form
Complete and return this form only if you wish to withdraw, to BTPNE (ClimatisateurPro), 8 bis rue de la Côte d'Or, 94500 Champigny-sur-Marne, France, or to contact@climatisateurpro.com:
I hereby give notice that I withdraw from my contract for the provision of the following service:
- ordered on / received on: …
- name of customer: …
- address of customer: …
- signature of customer (only if this form is notified on paper): …
- date: …