The role
Before a technician rings the doorbell, there is a phone call, an online booking or an email. And after the visit, there is a service log to send, a question to answer, a next appointment to plan. From our office in Champigny-sur-Marne, you hold all of these threads together. Our customers are private households first, then shops and offices: you adapt your tone to each of them, with the same clarity.
What you will do
- Answer calls and emails Monday to Friday, and on Saturday mornings on a rota.
- Confirm online bookings, made for a morning or afternoon slot.
- Build the technicians' rounds by grouping addresses by area to reduce travel.
- Let each customer know before the technician arrives and handle the day's unexpected changes.
- Follow up quote requests for installations, repairs and business contracts, with a reply within 48 working hours.
- Keep our active vigilance running: contacting customers before the season and ahead of leak-check deadlines.
- Send out digital service logs and order the parts needed for repairs.
What makes the difference
Our prices are public: €130 including VAT for one indoor unit and one outdoor unit, with extras known in advance. So you always have a straight answer, including on VAT or payment methods. Your role is not to sell but to guide: explaining what a service visit includes, offering the right slot, reassuring a customer whose unit has just stopped. The upfront price and the kept appointment start with you.
About you
- Experience in reception, scheduling or customer relations, ideally in home services or construction.
- Polished spoken and written French, and a real sense of organisation.
- Comfortable with digital tools: shared calendar, spreadsheets, scheduling software.
- Calm during busy periods, especially in spring and summer.
- No technical knowledge required: we train you on how an air conditioner works and the vocabulary of the trade.
What we offer
- A full-time permanent contract, 35 hours, within our opening hours of 8 am to 7 pm, Monday to Friday.
- €2,100 to €2,500 gross per month depending on experience.
- One Saturday morning out of several, given back during the week.
- An initial training period out in the field with the technicians, so you understand what you are planning.
- A close-knit team where your suggestions genuinely improve how we work.
How recruitment works
- Send your application via the contact page or to contact@climatisateurpro.com.
- A first phone conversation, which also gives us an idea of how you speak to customers.
- An interview in Champigny-sur-Marne with a short exercise: planning a day of rounds from sample requests.
- A quick answer, and a start date agreed together.